Fine, stuff happens, and this one could be my fault even though they never attempted to contact me. They remember me, and tell me that my order had been there, but due to the lack of contact, they sold it off. Life happened, and I had to set the tank aside for a couple of months, so I try again in February 2018. So, I place another order, fill out the slip one again, and I am promised that things will be made right. I go back and the manager tells me they are in the middle of changing locations, and my order probably got lost in the chaos of moving. I never got a call, nor an email past the initial one from their new manager, Noël C. I reorder, fill out the paper form, and I am told that it would be there soon. When I went back, they tell me that they didn't have my order because it got lost in a management shuffle. I filled out a paper form, and was told to be back in three weeks. I went into the shop at their old location and ordered. I upgraded my tank to a 75 gallon and needed a glass lid.
My trouble with this shop began October 2017. I did not mind paying more to support local businesses, and I did so for the past two years. Great service and expertise made up for higher prices. This is animal abuse, and they need to close down shop and deal with this before they infect and kill more animals.ĭo not go here unless you want all your fish to die an Antagonizing slow death. What? They have murdered my fish, they are being eaten alive right now, and yes I have done everything I could to help clean the tank and the fish. I called and explained to them after buying plants for my aquarium, and they basically said in a nice voice, oh well that’s just part of the hobby. When ich spreads in an aquarium, ich lands on plants, rocks and anything in its path. An infected aquarium is a petri dish for bacteria and death. Thus, ich can be transported to rocks, plants, and anything inside the tank. So what went wrong? Their tanks are contaminated with ich! The contaminated water carries the parasite. I’m not sure if the management changed, but from what I found out this is a family owned business. I went here because of all the positive reviews, and I was hoping for a great experience. Pisces fish emporium: This by far was my worst experience ever. They always make you feel it's great to see you. If your starting an aquarium or just adding another one or need fish or supplies just stop by and see if what I'm telling you isn't true.įor everyone's help and kindness. Pisces has a large and beautiful selection of Freshwater and Salt water fish to chose from. Within the next week or so Eric will stop by to make sure all is good to add a couple of fish and after that maybe 6 to 8 weeks I'll start filling it little by little with the type of fish I want and with Eric's help it will be a moving master piece. He will come twice a month to make sure it's all good.
Eric set the tank up with the help of Chuck and Eric will also be the maintenance man for my tank and the young man knows his stuff as they all do. It's like you can't leave the room it's that beautiful and there's no fish yet. Well this week the day Augmy tank was set-up and me my two cats and wife sit in the den and just stare at it. Shawn was the greatest with that smile and you always got the feeling whatever you ask or wanted the answer was yes and he may it happen.īy that time I knew them all. I must have called them four or five times and was always greeted the same way and then their were times I stopped in the store and it was packed but I was always acknowledged with a smile and a friendly hello and told someone will be with me in a minute. I haven't had a fish tank in many years and really needed help and they were right there with multiple suggestions leaving the choices to me about tanks, stands, plants and ornaments while we walked the store. We spent time together and asked questions about the different shapes and sizes of fish tanks and I ordered the tank and stand right then after spending about an hour talking with them.
We discussed what I was looking for and that was to build me a 50 gal tank and Stand and needed help with plants and ornament's. They have a crew there that was terrific from the minute I walked in. Best decision I made because I won't go anywhere else now. I decided to put a 50 gal fresh water fish tank together and was reading yelp and came across Pisces Reef Fish Emporium among others and decided to give them a try.
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